Hello, Happy New Year to you all. I’ve had a growing concern over one of my orders, it’s very small and light, just a 4 inch by 4 inch cloth Rock/Heavy Metal sew on patch and I had sent a “Shipping Quote Request” on 11-24-18, and to this day I’ve had no progress of said quote. I’ve tried contacting KuboTen via their Contact Us/Email/message twice and they have not sent me a reply for either.
To be honest, I find this very concerning as my item is both bootleg and not in production anymore, not only that but no one wants to sell one on any forum relating to the hobby. I’ve relied on Kuboten in the past and they were very good, in fact I had bought a really large 1/60 Gundam Toy off yahoo japan via their services, so I know they are legit. But to have me waiting this long for a shipping quote on a tiny item, let alone not reply back to me is very concerning. I’d open up a claim of some sorts to try to get this sorted out but there doesn’t seem to be anything like that.
What do I do?