The kuboTEN Community Messageboard

Hello, Happy New Year to you all. I’ve had a growing concern over one of my orders, it’s very small and light, just a 4 inch by 4 inch cloth Rock/Heavy Metal sew on patch and I had sent a “Shipping Quote Request” on 11-24-18, and to this day I’ve had no progress of said quote. I’ve tried contacting KuboTen via their Contact Us/Email/message twice and they have not sent me a reply for either.

To be honest, I find this very concerning as my item is both bootleg and not in production anymore, not only that but no one wants to sell one on any forum relating to the hobby. I’ve relied on Kuboten in the past and they were very good, in fact I had bought a really large 1/60 Gundam Toy off yahoo japan via their services, so I know they are legit. But to have me waiting this long for a shipping quote on a tiny item, let alone not reply back to me is very concerning. I’d open up a claim of some sorts to try to get this sorted out but there doesn’t seem to be anything like that.

What do I do?

That is about the same time they stopped replying to my emails too.  I’m still waiting on a quote from late November as well.  And just like you, no replies to my 20-odd emails sent since. 

Wish I had an answer for you but I don’t.  But you are certainly not alone.

Well, just so long as I’m not alone =\... Maybe this will sorted out at some point.

Best of luck to us all.